Support from our Learner Success Team

Wednesday, April 26, 2023

Giving our learners everything they need to reach their maximum potential is our top priority Practical Outcomes. We strive to centre our approach around the needs and experiences of our learners, and we offer a comprehensive study support to help you make the most of your journey with us.

Learner success support

Our committed team of advisors is just one of the ways we help our learners to flourish. The Learner Success Team is devoted to providing unparalleled support to every learner. Their role is to facilitate access to education, assist in overcoming challenges, and help navigate any obstacles you may face throughout your learning experience.

We aim to make your learning journey as fulfilling as possible, from initial enrolment through graduation and beyond.

Meet the Learner Success Team

Our Learner Success Team is a group of advisors who are equipped with many years of experience in both education and the early childhood education sector. They’re your first point of call for any questions you might have about studying, useful tips, encouragement and advice.

Putting support, encouragement and co-creation at the heart of the learning journey, the Learner Success Team’s main role is to provide regular check-ins, encouragement and assistance with any challenges or obstacles our learners might face.

The team checks in with learners weekly or fortnightly throughout their course. This is an opportunity to discuss your needs, work together to identify challenges and troubleshoot and problems as they arise.

Our Learner Success Advisors

Once you’ve commenced your new course, you’ll get a call or email from one of our learner success advisors. We’re here to answer your questions and provide additional support with navigating online study, formatting documents, computer skills and whatever study resources you might need.

This is what our Learner Success Team Lead Carol Alexander has to say:

“I want to empower other people’s lives through education, training and providing support to learners, especially learners from disadvantaged backgrounds. I believe everyone has a right to education and should have access to it.”

We try to make studying an engaging, accessible and positive experience for all.

Get the most from your learning experience

Being the best learner you can be is about developing goals and identifying ways to achieve them. This is something your Learner Success Advisors can assist with. An important aspect of our job is helping learners manage expectations and providing tools which make studying easier and more rewarding.

Our Learner Success Advisors can also provide personal support for anyone facing difficulties or struggling to find a balance between study, work and life. Our Learner Success Manager Robert Gould is a passionate supporter of diversity who loves working with people.

As Robert says:

“I’ve always loved supporting people, so being able to utilise this in my career is fantastic! As a vocal feminist and active advocate of LGBTQ* rights and cultural sensitivity, working with people from different backgrounds and demographics is deeply satisfying to me.”

The advisory team are compassionate and approachable, and they’re always up for a chat.

Literacy and Numeracy Support

Language, Literacy and Numeracy support (LLN) is here to build confidence and reduce barriers to learning. It can be beneficial for a number of reasons, including for learners who use English as an additional language. LLN also supports people with additional learning needs by providing handy tools and study resources. And for learners who aren’t used to studying or returning after a longer break, it can make the academic side of things a lot easier.

Our LLN support coordinator Stacey Earles is on hand to help learners with all things reading and writing. Stacey can help break down questions, word answers and tackle other academic challenges as they arise.

Stacey has great things to say about what she does:

“Sometimes I might show learners how to break down a question to make it easier to understand. In order to help them respond I might explain the question in a way that I believe will suit that person’s learning style. Reframing the content and offering real life examples is helpful, along with building the learner’s confidence.”

Practical Placement support

Our Work Placement Coordinator Kylie Jackson is on hand to help you find the perfect placement. Kylie is an expert ‘matchmaker’ who helps every learner find the right place to undertake the practical elements of the course. This involves getting to know learners as well as developing positive relationships with the centres and industry partners where we place them.

As Kylie says:

“It’s not just about availability of students and matching that to what works for centres. Matching students to centres involves really getting to know the student and the centres and giving both the best experience from placement.”

Getting the most out of your placement is an important part of the learning journey, and Kylie is here to help make it extra rewarding.

Types of support you might need

Support comes in many forms and is different for different people. No matter what stage of the journey you’re at, we’re here to make it easier and more accessible.

Whether you’re facing challenges, struggling to negotiate some aspect of the course or simply need a bit of encouragement, there are several types of support you might consider:

  • Language support if English is an additional language
  • Literacy and numeracy support
  • Study tips and advice
  • Help with your resume
  • Personal support including referral to other services
  • Computer skills and IT support

Working together to achieve success

Our Learner Success Team agree that one of the most satisfying aspects of their job is sharing the journey with learners. We’re here to empower learners through co-creation, maximising the experience of every individual who chooses to study with us.

Studying can be hard, but we’re here to ensure you have everything you need to feel supported every step of the way. If you’re ever in doubt, get in touch with one of our friendly advisors and we’ll find the best person to help.


Make an enquiry

Independent Tertiary Education Council Australia
1300 799 610Enquire Now